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General Terms and Conditions of Contract

General Terms and Conditions of Contract

  1. GENERAL INFORMATION

The ownership of this website https://www.complejosanjuan.com/, (hereinafter Website) holds it: DR. PEREZ MATEOS S.A. (hereinafter the company or Complejo San Juan) with registered office at C/ GÉNOVA Nº 26 28004 MADRID and C.I.F.: A82520321, registered in the Mercantile Registry of Madrid, in volume 15,177, Book 0, Folio 41, Section Eight, Page M-253,848 and First Entry

Address: C/Doctor Pérez Mateos, 2 – 03550 San Juan (Alicante)

Phone: +34 96 594 20 50

Email: info@complejosanjuan.com

This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website and the purchase or acquisition of products and/or services on it (hereinafter, Terms).

For the purposes of these Conditions it is understood that the activity carried out through the Website includes:

Marketing and distribution of hotel and auxiliary services such as catering, massages, etc.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy and data protection policy of COMPLEJO SAN JUAN. By using this Website or by making and / or requesting the acquisition of a product and / or service through it, the User consents to be bound by these conditions and by all of the aforementioned, so if you do not agree with all this, you must not use this Website.

It is also reported that these conditions could be modified. The User is responsible for consulting them each time they access, browse and / or use the Website since those that are in force at the time when the acquisition of products and / or services is requested will be applicable.

For all questions that the User may have in relation to the Conditions, you can contact the Owner using the contact details provided above or, where appropriate, using the contact form.

  1. THE USER

Access, browsing and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as a User or jointly as Users), Therefore, they accept, from the beginning of browsing the Website, all the conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of mandatory compliance as the case may be.

The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:

  • Make use of this Website only for enquiries and legally valid purchases or acquisitions.
  • Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be canceled and the relevant authorities would be informed.
  • Provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other data (see Legal Notice and General Terms and Conditions of Use).

The User declares that he/she is over 18 years of age and has the legal capacity to enter into contracts through this Website.

The Website is aimed primarily at users residing in Spain. COMPLEJO SAN JUAN does not guarantee that the Website complies with the laws of other countries, either totally or partially. COMPLEJO SAN JUAN declines any responsibility that may arise from such access, nor does it ensure shipments or provision of services outside Spain.

The User may formalize, at his/her choice, with COMPLEJO SAN JUAN the contract of sale of the products and/or services desired in any of the languages in which these Conditions are available on this Website.

  1. PURCHASE OR ACQUISITION PROCESS

Duly registered Users may purchase on the Website by the means and forms established. They must follow the online purchase and/or acquisition procedure of https://www.complejosanjuan.com/, during which several products and/or services can be selected and added to the cart, cart or final shopping space and finally click on: “LOGIN”

Likewise, the User must fill in and / or check the information requested at each step, although, during the purchase process, before making the payment, the purchase details can be modified.

Then, the User will receive an email confirming that COMPLEJO SAN JUAN has received his order or request for purchase and / or provision of the service, that is, the confirmation of the order. And, where appropriate, you will also be informed by email when your purchase is being sent. Where appropriate, this information could also be made available to the User through their personal space of connection to the Website.

Once the purchase procedure has concluded, the User consents that the Website generates an electronic invoice that will be sent to the User through email and, where appropriate, through his personal space of connection to the Website. Likewise, the User may, if he wishes, obtain a copy of his invoice in paper, by requesting it from COMPLEJO SAN JUAN using the contact spaces of the Website or through the contact details provided above.

The User acknowledges being aware, at the time of purchase, of certain special conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where appropriate, image of it on its website page, indicating, by way of example, but not exhaustive, and on a case-by-case basis: name, price, components, weight, quantity, color, details of the products, or characteristics, way in which they will be carried out and / or cost of the services; and acknowledges that the placing of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

Unless expressly stated otherwise, COMPLEJO SAN JUAN is not the manufacturer of the products sold or that may be marketed on the Website. ALTHOUGH COMPLEJO SAN JUAN makes great efforts to ensure that the information displayed on the Website be correct, sometimes the packaging and/or the materials and/or components of the Products may contain additional information or other than that appearing on the Website. Therefore, the User must not only consider the information provided by the Website, but also the information available in the labeling, warnings and/or instructions that accompany the product.

  1. DISPONIBILITY

All purchase orders received by COMPLEJO SAN JUAN through the Website are subject to the availability of the Products and/or no circumstances or cause of force majeure (clause nine of these Conditions) affects the supply of the same and/or the provision of the services. If there are difficulties in the supply of products or there are no products left in stock, COMPLEJO SAN JUAN undertakes to contact the User and refund any amount that may have been paid as an amount. This shall also apply in cases where the provision of a service becomes unfeasible.

  1. PRICES AND PAYMENT

The prices displayed on the Website are final prices, in euros (€) and include taxes, unless by legal requirement, especially with regard to VAT, a different issue is indicated and applied.

Shipping costs are included in the final prices of the products as shown on the Website. Thus, COMPLEJO SAN JUAN performs delivery and / or shipping services through: MENTION SHIPPING COMPANY.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but any changes will not affect orders or purchases in respect of which the User has already received an order confirmation.

The accepted means of payment will be: Credit or debit card INDICATE IF PAYPAL OR OTHER ALTERNATIVE MEANS ARE ACCEPTED.

Credit cards will be subject to checks and authorizations by the bank issuing them, if said entity does not authorize payment, COMPLEJO SAN JUAN will not be responsible for any delay or non-delivery and may not formalize any contract with the User.

Once COMPLEJO SAN JUAN receives the purchase order from the User through the Website, a pre-authorization will be made on the appropriate card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the confirmation of sending and/or confirmation of the service provided in form and, where appropriate, established places is sent to the User.

In any case, by clicking on “LOGIN” the User confirms that the payment method used is his/her own.

  1. DELIVERY

In cases where the physical delivery of the contracted goods is appropriate, deliveries will be made in the following territory: Spain (Peninsula and Balearic Islands, Ceuta, Melilla and Canary Islands)

Except in cases where there are unforeseen or extraordinary circumstances or, where appropriate, arising from the customization of the products, the purchase order consisting of the products related to each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.

If for any reason, which was attributable to him, COMPLEJO SAN JUAN could not meet the delivery date, he will contact the User to inform him of this circumstance and, he may choose to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.

If it is impossible to deliver the order due to the absence of the User, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is located and how to make it delivered again.

If the User is not going to be at the delivery location in the agreed time slot, he/she must contact COMPLEJO SAN JUAN to arrange delivery on another day.

In the event that 30 days have elapsed since the order is available for delivery, and has not been delivered for reasons not attributable to COMPLEJO SAN JUAN, COMPLEJO SAN JUAN will understand that the User wishes to withdraw from the contract and this will be considered resolved. As a result of the termination of the contract, all payments received from the User will be refunded, except for additional costs resulting from the User’s own choice of a delivery method different from the least expensive ordinary delivery method offered by the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is deemed to be terminated.

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on.

For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the time when the User or a third party indicated by the User acquires the material possession of the Products, what will be accredited by signing the receipt of the order at the agreed delivery address.

The risks that the products may derive will be borne by the User from the moment of their delivery. The User acquires ownership of the Products when COMPLEJO SAN JUAN receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a time after the full receipt of the amount payable by COMPLEJO SAN JUAN.

In accordance with the provisions of Law 37/1992, of 28 December, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific article in question.

  1. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in the event that he/she detects that an error has occurred when entering data necessary to process his/her purchase request on the Website, you can modify them by contacting COMPLEJO SAN JUAN through the contact spaces enabled on the Website, and, where appropriate, through those enabled to contact the customer service, and/or using the contact details provided in the first clause (general information). Likewise, this information may also be corrected by the User through his personal space of connection to the Website.

In any case, the User, before clicking on “LOGIN”, has access to the space, cart, or basket where their purchase requests are noted and can make modifications.

Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, in particular, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in the Regulations (UE) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and in the Organic Law 3/2018, of 5 December, protection of Personal Data and Guarantee of Digital Rights.

  1. RETURN

In cases where the User acquires products on or through the Owner’s Website, he/she has a series of rights, as listed and described below:

Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days after the o in the event that the goods that make up your order are delivered separately, 14 calendar days after the day that the User or a third party authorized by the latter, other than the carrier, acquired the physical possession of the last of those goods that made up the same purchase order, or in the case of a service contract, 14 calendar days from the day of conclusion of the contract.

To exercise this right of withdrawal, the User must notify COMPLEJO SAN JUAN of their decision. You may do so, where appropriate, through the contact spaces provided on the Website.

The User, regardless of the means he chooses to communicate his decision, must clearly and unequivocally express that it is his intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that COMPLEJO SAN JUAN makes available as part annexed to these conditions, however, its use is not mandatory.

In order to comply with the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires.

In case of withdrawal, COMPLEJO SAN JUAN will reimburse the User for all payments received, including shipping costs (with the exception of the additional costs chosen by the User for a method of shipment different from the least expensive method offered on the Website) without undue delay and, in any case, no later than 14 calendar days from the date on which COMPLEJO SAN JUAN is informed of the decision to withdraw by the User.

COMPLEJO SAN JUAN will reimburse the User using the same payment method used by the User to make the initial purchase transaction. This refund will not generate any additional costs to the User. However, COMPLEJO SAN JUAN may withhold said refund until the products or items of purchase have been received, or until the User presents proof of their return, depending on what condition is met first.

The User may return or send the products to COMPLEJO SAN JUAN at:

And it must do so without undue delay and, in any case, no later than 14 calendar days from the date on which COMPLEJO SAN JUAN was informed of the decision to withdraw.

The User acknowledges that he must bear the direct cost of returning (transport, delivery) the goods, if any. In addition, it shall be liable for any diminished value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The User acknowledges that there are exceptions to the right of withdrawal, as set out in article 103 of Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws. This would be the case for: Personalized products; products that can deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed in the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery; supply of digital content without physical support.

In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of Withdrawal will not attend to the Users when the provision of the service has been completely executed, or when it has begun, with the express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been fully executed by COMPLEJO SAN JUAN, they will have lost their right of withdrawal.

In any case, no refund will be made if the product has been used beyond the mere opening of the same, of products that are not in the same condition in which they were delivered or that have suffered some damage after delivery.

Likewise, the products must be returned using or including all their original packaging, instructions and other documents that accompany them, as well as a copy of the purchase invoice.

The Model withdrawal form can be downloaded at the following link:

Return of defective products or shipping error

These are all those cases in which the User considers that, at the time of delivery, the product does not comply with the stipulations in the contract or purchase order, and that, therefore, you must contact COMPLEJO SAN JUAN immediately and let him know the existing non-conformity (defect/error) by the same means or using the contact details provided in the previous section (Right of withdrawal).

The User will then be informed about how to proceed with the return of the Products, and these, once returned, will be examined and the User will be informed, within a reasonable period, if the refund or, where appropriate, the replacement of the same.

The refund or replacement of the product will be made as soon as possible and, in any event, within 14 days of the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for those products that are returned due to a defect, when it actually exists, will be refunded in full, including the delivery costs and the costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, the rights recognised in the legislation in force at all times for the User, as a consumer and user, will always be respected.

Guarantees

The User, as a consumer and user, enjoys guarantees about the products that can be purchased through this Website, in the terms legally established for each type of product, answering COMPLEJO SAN JUAN, therefore, for the lack of conformity of the same manifested within a period of three years from the delivery of the product.

Translation
In this sense, it is understood that the products are in conformity with the contract provided that: they conform to the description made by COMPLEJO SAN JUAN and possess the qualities presented therein; they are suitable for the uses for which products of the same type are normally intended; and they have the usual quality and performance of a product of the same type and are essentially expected of the same. When this is not the case with respect to the products delivered to the User, he must proceed as indicated in the section Return of defective products or error in the shipment. However, some of the products marketed on the Website, may have non-homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and therefore will be part of the individual appearance of the product, and will not be a defect.

On the other hand, it could be the case that the User acquires on the Website a product of a brand or manufacture by a third party. In this case, and considering the User that it is a defective product, you also have the possibility to contact the brand or manufacturer responsible for the product to find out how to exercise your legal warranty right directly against them during the three years following the delivery of such products. To do this, the User must have kept all information in relation to the warranty of the products.

However, to learn more about the After-Sales Service that COMPLEJO SAN JUAN puts at the service of the Users of the Website, you can consult it here:

  1. DISCLAIMER

Unless otherwise provided by law, COMPLEJO SAN JUAN will not accept any liability for the following losses, regardless of their origin:

  • any losses that were not attributable to any default on your part;
  • business losses (including loss of profits, revenue, contracts, expected savings, data, loss of goodwill or unnecessary expenses incurred);
  • or any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was entered into between the two parties.

Likewise, COMPLEJO SAN JUAN also limits its liability in terms of the following cases:

  • COMPLEJO SAN JUAN applies all measures concerning providing a faithful display of the product on the Website, however it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, o problems of the browser that is used or others of this nature.
  • COMPLEJO SAN JUAN will act with the utmost diligence in order to make available to the company in charge of transporting the product object of the purchase order. However, it is not responsible for damages arising from a malfunction of the transport, especially for causes such as strikes, stops on roads, and in general any other related to the sector, resulting in delays, losses or thefts of the product.
  • Technical failures that due to unforeseen or other causes, prevent a normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. COMPLEJO SAN JUAN puts all means at its disposal for the purpose of carrying out the process of purchase, payment and shipment/delivery of the products, however it disclaims responsibility for causes that are not attributable to it, fortuitous event or force majeure.
  • COMPLEJO SAN JUAN will not be responsible for the misuse and / or wear of the products that have been used by the User. At the same time, COMPLEJO SAN JUAN will not be responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.
  • In general, COMPLEJO SAN JUAN will not be responsible for any failure or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, that are due to force majeure, and this may include, by way of example but not exhaustive:

o            Strikes, lockouts or other industrial action.

o            Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war.

o            Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

o            Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.

o            Impossibility of using public or private telecommunications systems.

o            Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and COMPLEJO SAN JUAN will have an extension in the period to fulfill them for a period of time equal to the duration of the cause of force majeure. COMPLEJO SAN JUAN will use all reasonable means to find a solution that allows it to fulfill its obligations despite the cause of force majeure.

  1. WRITTEN COMMUNICATIONS AND NOTICES

By using this Website, the User agrees that most communications with COMPLEJO SAN JUAN will be electronic (e-mail or notices published on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications sent electronically BY COMPLEJO SAN JUAN comply with the legal requirements of being in writing. This condition shall not affect the rights recognized by law to the User.

The User can send notifications and / or communicate with COMPLEJO SAN JUAN through the contact details provided in these conditions and, where appropriate, through the contact spaces of the Website.

Likewise, unless otherwise stipulated, COMPLEJO SAN JUAN may contact and/or notify the User by email or at the postal address provided.

  1. RESIGNATION

No waiver by COMPLEJO SAN JUAN of a specific right or legal action or failure by COMPLEJO SAN JUAN to require strict compliance by the User of any of its obligations shall imply, nor shall it imply a waiver of any other rights or actions arising from a contract or the Conditions, nor will it exonerate the User from fulfilling its obligations.

No waiver by COMPLEJO SAN JUAN of any of these Conditions or of the rights or actions derived from a contract shall take effect, unless it is expressly stated that it is a waiver and is formalized and communicated to the User in writing.

  1. NULLITY

If any of these conditions are declared null and void by a final decision issued by a competent authority, the rest of the clauses will remain in force, without being affected by the declaration of nullity.

  1. FULL AGREEMENT

These Conditions and any document expressly referred to in these constitute the entire agreement between the User and COMPLEJO SAN JUAN in relation to the object of sale and replace any other agreement, prior agreement or undertaking agreed orally or in writing by the same parties.

The User and COMPLEJO SAN JUAN acknowledge that they have consented to the conclusion of a contract without having relied on any declaration or promise made by the other party, except that which is expressly mentioned in these Conditions.

  1. DATA PROTECTION

The information or personal data that the User provides to COMPLEJO SAN JUAN in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or Data Protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all the information or data provided are truthful.

  1. APPLICABLE LEGISLATION AND JURISDICTION

Access, browsing and/or use of this Website and contracts for the purchase of products through it will be governed by Spanish law.

Any controversy, problem or disagreement arising out of or related to the access, navigation and/or use of the Website, or the interpretation and execution of these Conditions, or the sales contracts between COMPLEJO SAN JUAN and the User, it will be subject to the non-exclusive jurisdiction of the spanish courts and tribunals.

  1. COMPLAINTS AND CLAIMS

The User can send to COMPLEJO SAN JUAN their complaints, claims or any other comment they wish to make through the contact details provided at the beginning of these conditions (General Information).

In addition, COMPLEJO SAN JUAN has official complaint sheets available to consumers and users, which they can request from COMPLEJO SAN JUAN at any time, using the contact details provided at the beginning of these conditions (General Information).

Likewise, if a dispute arises from the conclusion of this purchase contract between COMPLEJO SAN JUAN and the User, the User as a consumer may request an out-of-court solution of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of 21 May 2013, on online consumer dispute resolution and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/

General information and privacy policy

GENERAL INFORMATION

The URL www.complejosanjuan.com (hereinafter the Website) is a domain registered by DR. PEREZ MATEOS S.A. (hereinafter the Company) with registered office at CALLE GÉNOVA Nº 26 28004 MADRID y C.I.F.: A82520321, with an informative and exclusive personal use, with the aim of facilitating the knowledge to the general public of the products and services offered.

ADDITIONAL INFORMATION ON DATA PROTECTION:

Who is responsible for the processing of your data?
Dr. PEREZ MATEOS S.A. (hereinafter Doctor Pérez Mateos), domiciled at Madrid, C/ Génova nº 26, 28004, Madrid, with phones 902.100.062 y 91.061.67.90 and email info@complejosanjuan.com

The Delegate of Data Protection is Previsión Sanitaria, Servicios y Consultoría, S.L.U., domiciled at Madrid, C/ Génova, nº 26, 28004, phones 914.311.244 and email protecciondedatos@grupopsn.es

For what purpose do we treat your personal data?
In Doctor Pérez Mateos we treat the information provided by the interested party in order to execute the contract or manage, administer and provide the services agreed by the parties, as well as provide you with the content you request and send you commercial information related to the news and promotions of the company.

How long will we keep your data?
The personal data will be kept for the time in which the interested party maintains a contractual relationship with Doctor Pérez Mateos and/or its deletion is not requested by the interested party and, in any case, during the period that is necessary for the formulation, the exercise or defense of potential claims, in order to comply with conservation and custody obligations, in accordance with current legislation.

What is the legitimation for the treatment of your data?
The legal basis for the processing of your personal data lies in the consent of the interested party when the request for quotes or information about our professional products and services is made and, where appropriate, in the execution of the contract.

Which recipients will your data be communicated to?
n case of giving us your consent, the data will be communicated to the companies of the PSN Group in order to send you commercial information by any means including electronic means about the activities, services and products offered by the companies of the PSN Group, whose composition can be consulted at: http://www.psn.es/empresas-psn
Strict confidentiality will be maintained with respect to all documents and information to which the PSN Group becomes aware within this relationship.

What are your rights when you provide us with your data?

  • Right of access: You will have the right to obtain confirmation of whether or not personal data concerning you are being processed.
  • Right of rectification: You have the right to obtain the rectification of inaccurate or incomplete personal data concerning you.
  • Right to erasure: You have the right to obtain the erasure of personal data concerning you when the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  • Right of limitation: You may request the limitation of the processing of your personal data, in which case we will only keep them for the exercise or defense of claims.
  • Right to withdraw consent: You have the right to withdraw consent at any time, without affecting the lawfulness of the processing based on consent before its withdrawal.
  • Right of opposition: You will have the right to object to the processing of your data. Doctor Pérez Mateos will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
  • Right to the portability of your data: You can request that your automated personal data be transferred or transferred to any other company that you indicate to us in a structured, intelligible and automated format.

Interested parties may exercise their rights of access, rectification, deletion, limitation, opposition and portability of data by writing to Doctor Pérez Mateos indicating the right to exercise and attaching a copy of ID through the following postal address: Calle Génova, nº 26, 28004, Madrid, or via email info@complejosanjuan.com
The interested parties have the right to claim before the Control Authority and request the protection of rights that have not been properly addressed to the Spanish Agency for Data Protection through the electronic headquarters of its website (www.agpd.es), or by writing to your postal address (C/Jorge Juan, 6, 28001-Madrid).

What are your rights when you provide us with your data?
A cookie is a small file that is downloaded to the user’s computer, tablet or smartphone, in order to download data and information that can be updated and retrieved by the entity responsible for its installation.
If you want more information you can read our Cookie Policy.

User Responsibilities and Commitments
The user guarantees that he is over 14 years old and that the information provided is accurate and truthful, committing to inform THE COMPANY of any modification of the information that has been requested, by email to the address info@complejosanjuan.com, identifying themselves as a user of the website and specifying any data that have been modified.
In the event that in the execution of the services the company is provided with personal data of third parties, the user guarantees that they are legitimately entitled to provide such data and that they have proceeded to inform the interested party of the transfer of their data and to request their consent, being responsible for breach of these obligations.