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Booking conditions and privacy policy

Booking conditions and privacy policy

Booking Conditions:

  • The Mutualista fee will apply only to the policyholder, their spouse and children living with them. In case they request a room for their non-living or family children, they will be charged the NO Mutualista rate.
  • Only one room can be reserved per DNI with a Retired Mutualist rate.
  • In case you need parking for your vehicle, the price per day will be: PARKING 3,80€ , GARAGE 6.40€
  • Time of delivery of rooms: We inform you that the rooms will be available from 16.00 and must be abandoned before 12.00 on the day of departure, according to Decree 19/1997 Article 7 of the law regulating tourist accommodation of the Valencian Community. The resort is committed to trying to make them available as soon as possible, but we cannot guarantee it.
  • According to law 28/2005 it is not allowed to smoke in your room.
  • All members of a family must be in the same accommodation regime.
  • The food plan chosen at the time of booking confirmation cannot be changed during the stay.
  • Drinks are NOT included in lunches and dinners.
  • The retiree rate if you have drinks included, except 14/6 to 31/8 which are not included.
  • All prices are per person/day and with 10% VAT INCLUDED.
  • NO specific room number will be confirmed.

Cancellation policy for bookings arriving between 01/06 and 31/08

  • For cancelations or modifications of the reservation up to 60 days before arrival, there are no charges.
  • For cancelations or modifications 59 days before arrival, 10% of canceled days will be billed.
  • For cancelations or modifications 30 days before arrival, 20% of canceled days will be billed.
  • For cancelations or modifications 7 days before arrival, 50% of canceled days will be billed.
  • For cancelations or modifications 1 days before arrival, 1 night of expenses will be billed.
  • For no-show The day of arrival will be billed, 2 nights expenses.

Cancellation policy for bookings arriving between 01/03 to 31/05 and from 01/09 to 31/10:

  • For cancelations up to 2 days before arrival, there will be no expenses.
  • For cancelations 1 days before arrival, 50% of the first night will be billed.
  • For no-show The day of arrival will be billed 1 night expenses.

Single Parent Room

In order to apply this offer, it will be essential to present documentation proving that the parent is separated, divorced or widowed. Explanatory examples:

• 1 child, will have a discount of 50% on Adult Rate and 2nd child, will have a discount of 75%.
• In the event that 1 adult 1 child come, the payment will be: -> the adult, 100%, 1 child 50% Dcto.
• In the event that 1 adult 2 children come, the payment will be: -> adult 100%, 1 child 50%, 2nd child 75 % Dcto.
• In the event that 1 adult 3 children come, the payment will be: -> adult 100%, 1 child 50%, 2nd child 75% Dcto and 3 child 75%.

General information and privacy policy

GENERAL INFORMATION

The URL www.complejosanjuan.com (hereinafter the Website) is a domain registered by DR. PEREZ MATEOS S.A. (hereinafter the Company) with registered office at CALLE GÉNOVA Nº 26 28004 MADRID y C.I.F.: A82520321, with an informative and exclusive personal use, with the aim of facilitating the knowledge to the general public of the products and services offered.

ADDITIONAL INFORMATION ON DATA PROTECTION:

Who is responsible for the processing of your data?
Dr. PEREZ MATEOS S.A. (hereinafter Doctor Pérez Mateos), domiciled at Madrid, C/ Génova nº 26, 28004, Madrid, with phones 902.100.062 y 91.061.67.90 and email info@complejosanjuan.com

The Delegate of Data Protection is Previsión Sanitaria, Servicios y Consultoría, S.L.U., domiciled at Madrid, C/ Génova, nº 26, 28004, phones 914.311.244 and email protecciondedatos@grupopsn.es

For what purpose do we treat your personal data?
In Doctor Pérez Mateos we treat the information provided by the interested party in order to execute the contract or manage, administer and provide the services agreed by the parties, as well as provide you with the content you request and send you commercial information related to the news and promotions of the company.

How long will we keep your data?
The personal data will be kept for the time in which the interested party maintains a contractual relationship with Doctor Pérez Mateos and/or its deletion is not requested by the interested party and, in any case, during the period that is necessary for the formulation, the exercise or defense of potential claims, in order to comply with conservation and custody obligations, in accordance with current legislation.

What is the legitimation for the treatment of your data?
The legal basis for the processing of your personal data lies in the consent of the interested party when the request for quotes or information about our professional products and services is made and, where appropriate, in the execution of the contract.

Which recipients will your data be communicated to?
n case of giving us your consent, the data will be communicated to the companies of the PSN Group in order to send you commercial information by any means including electronic means about the activities, services and products offered by the companies of the PSN Group, whose composition can be consulted at: http://www.psn.es/empresas-psn
Strict confidentiality will be maintained with respect to all documents and information to which the PSN Group becomes aware within this relationship.

What are your rights when you provide us with your data?

  • Right of access: You will have the right to obtain confirmation of whether or not personal data concerning you are being processed.
  • Right of rectification: You have the right to obtain the rectification of inaccurate or incomplete personal data concerning you.
  • Right to erasure: You have the right to obtain the erasure of personal data concerning you when the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  • Right of limitation: You may request the limitation of the processing of your personal data, in which case we will only keep them for the exercise or defense of claims.
  • Right to withdraw consent: You have the right to withdraw consent at any time, without affecting the lawfulness of the processing based on consent before its withdrawal.
  • Right of opposition: You will have the right to object to the processing of your data. Doctor Pérez Mateos will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
  • Right to the portability of your data: You can request that your automated personal data be transferred or transferred to any other company that you indicate to us in a structured, intelligible and automated format.

Interested parties may exercise their rights of access, rectification, deletion, limitation, opposition and portability of data by writing to Doctor Pérez Mateos indicating the right to exercise and attaching a copy of ID through the following postal address: Calle Génova, nº 26, 28004, Madrid, or via email info@complejosanjuan.com
The interested parties have the right to claim before the Control Authority and request the protection of rights that have not been properly addressed to the Spanish Agency for Data Protection through the electronic headquarters of its website (www.agpd.es), or by writing to your postal address (C/Jorge Juan, 6, 28001-Madrid).

What are your rights when you provide us with your data?
A cookie is a small file that is downloaded to the user’s computer, tablet or smartphone, in order to download data and information that can be updated and retrieved by the entity responsible for its installation.
If you want more information you can read our Cookie Policy.

User Responsibilities and Commitments
The user guarantees that he is over 14 years old and that the information provided is accurate and truthful, committing to inform THE COMPANY of any modification of the information that has been requested, by email to the address info@complejosanjuan.com, identifying themselves as a user of the website and specifying any data that have been modified.
In the event that in the execution of the services the company is provided with personal data of third parties, the user guarantees that they are legitimately entitled to provide such data and that they have proceeded to inform the interested party of the transfer of their data and to request their consent, being responsible for breach of these obligations.

 

 

“Talking about us has a prize” promotion

MEMBERSHIP AND CONDITIONS OF THE PROMOTION

  1. Participant:

May participate in the promotion “Talk about us has a prize” all the mutualists who have in force a policy with National Health Care, PSN, Mutual Insurance and Reinsurance at Prima Fija, hereinafter PSN and who go to the San Juan complex during the year 2017/2018.

Any friend or family member recommended by any mutual practitioner who comes to the San Juan complex during 2017/2018 may also participate in this promotion. It will be an essential requirement that the friend or family member be over 18 years of age, resides in national territory and is in possession of a University Degree included in the Catalog of Official Titles of the Ministry of Education or those officially approved to the titles of the Catalog.

  1. Promoter:

This Promotion is promoted by National Health Insurance, PSN, Mutual Insurance and Reinsurance at Fixed Premium.

The promotion will be announced through the following means:

  • psn.es
  • Emailing Campaigns
  • Mutual Society Support Service 902 100 062
  • Commercial Network
  • Social Networks
  • Complejo San Juan Staff
  1. Conditions of participation:

The promotion “Talking about us has a prize” is presented through a coupon cut in two parts to be completed by both the mutual practitioner and the friend or family member recommended by that one. Each part of the coupon is assigned a code or reference so that it is possible to identify the mutualist of the friend or family member recommended and that, in this way, either of them can benefit from the promotion in the terms set out in these terms. The coupon will be valid for only one

The conditions of participation are as follows:

  • MUTUALIST:
  • You must take one or more PSN policies – of any branch – and keep the policy in effect and current payments.
  • Your data must be filled in on the left side of the coupon, where name and surname and number of Mutualist will be entered.
  • It will be a fundamental requirement for this promotion that the mutual practitioner go to the complex of San Juan during the year 2017/2018 any day of the week in half board, enjoying their stay after the stay of the friend and / or family member recommended.
  • The minimum stay to participate in the campaign must be two nights.

If the mutual practitioner goes to the San Juan complex and presents the referral voucher, the Center must verify through the code or reference of the coupon, if a family member or friend has come to the facilities before and if they meet the requirements required in these terms. Once this is checked, if the required conditions are met, the mutual professional will be entitled during his stay in the complex to a maximum of two free dinners for 2 people in the buffet restaurant “La Buganvilla”

Children will have their corresponding discounts (depending on the season), and the discounts set out in these rules will not be applicable to them.

  • FAMILY/FRIEND:
  • The recommended family member/friend of the mutual practitioner must be over 18 years of age, reside in the national territory and be in possession of a University Degree included in the Catalog of Official Titles of the Ministry of Education or those officially approved to the titles of the Catalog.
  • Your data must be filled in on the right side of the coupon where name and surname, email, contact telephone number and name and surname and mutualist number of the person who recommends you will be entered.
  • To benefit from this promotion, the family member/friend recommended must have booked at least 2 nights during 2017/2018 at the San Juan complex in any diet and have fully enjoyed their stay in the complex prior to the mutual professional stay. The family member/friend recommended by the mutual practitioner must present the recommendation voucher and, once verified by the Center the data of the mutual practitioner and if they comply with the provisions of the present rules, will be entitled to a 10% discount on your entire FIRST stay in the Complejo San Juan.
  • Likewise, the person carrying the bond can become a mutual player, being able to take any policy that commercializes PSN and being able to enjoy THE SPECIAL RATE OF MUTUAL in the San Juan complex for future stays.
  • Children will have their corresponding discounts (according to season), not being applicable the discounts included in these bases.

This promotion cannot be combined with other offers or promotions.

  1. Application of Benefits:

Verified by the Complejo San Juan the fulfillment of the requirements of this Promotion, a voucher will be given to the Mutualist that includes two free dinners to enjoy in the buffet restaurant “La Buganvilla” for two people, regardless of the duration of your stay, as long as the recommended friend/family member had gone to the San Juan complex before. A voucher will be given for the two nights booking.

For its part, the Center must verify the fulfillment of the requirements by the family member/friend recommended by the mutual practitioner in order to enjoy the 10% discount of the entire stay at the San Juan complex at the time that he makes the reservation to the said complex.

The recommended client will sign an affidavit confirming their status of university ownership.

  1. Data processing:

The participants of this promotion (mutual and family / friend) are informed that, in accordance with the provisions of Organic Law 15/1999, Protection of Personal Data, the data provided by virtue of their accession to the promotion “Talk about us has reward” sAnd will incorporate into a file whose owner is National Health Care, PSN, Mutual Insurance and Reinsurance to Prima Fija (hereinafter, PSN), whose only is to allow the development and fulfillment of this promotion. By providing their data, participants agree that they may be transferred to the companies of the PSN Group, the composition of which can be consulted at the address  http://www.psn.es/empresas-psn. Strict confidentiality will be maintained with respect to all documents and information to which the PSN Group becomes aware within this relationship.

Participants consent to the processing of their data for the purposes described above. At any time, participants may revoke the consent given, as well as exercise their rights of access, rectification, cancelation, and opposition, expressly recognized in Organic Law 15/1999, on the protection of personal data, by request accompanied by a photocopy of DNI, addressed to Previsión Sanitaria Nacional, PSN, Mutual Insurance and Reinsurance with Fixed Premium, C/ Génova 26, 28004 Madrid.

The delivery of the data requested in relation to the development of this promotion is mandatory; the refusal of the participants to deliver the said data, will make it impossible to participate in it. By accepting these terms, participants give their unequivocal consent to the regime described here regarding the processing of their personal data, declaring to be accurate and truthful the data provided on the occasion of participation in the sweepstakes “Talk about us has a prize”.

  1. Taxation:

This promotion is subject to current tax regulations.

  1. Duration of the Promotion:

The Participant will be able to join this Promotion and enjoy the benefits during the year 2025/2026.

  1. PSN’s Indemnification in the Event of Participant Default:

The simple participation in the promotion implies the acceptance of these bases, so the manifestation in the sense of non-acceptance of all or part of them will imply the exclusion of the participant and as a consequence, PSN, it shall be released from the obligation to that participant.

PSN is not responsible for any fraudulent use that the participant may make of the benefits obtained.

  1. Disputes and Governing Law:

These rules are governed by Spanish Law. Failure to comply with any of the rules by the participant will result in their immediate elimination.

The participants and the organization accept that any disputes that may arise in the interpretation or execution of these rules will be subject to the jurisdiction of the Courts and Tribunals of Madrid Capital.